Return and Refund
30-Day Hassle Free Return:
If you are not satisfied with your Irisnaya purchases, we will offer you a full refund within 30 days.
*Some restrictions apply:
- The product is in its original state and packaging.
- Apparels has the original tags attached.
- Accessories have all parts of the original packaging.
- Products on sale are not applied to be returned, please choose the fit size.
Notice: 1) You will need to cover shipping charges and pay for the taxes.
2) Refund will be returned back to the original account or card only.
Cancel a Purchase:
You can cancel your purchases and get full refund before it was shipped out.
If your order was shipped, cancel will not be accomplished.
Takes some 3-5 business days to return back to your account.
Wrong Size : Product Doesn't Fit Well
We suggest to speed up the process instead of bothering with shipping back and waiting for the exchange.
We will offer a 20% Off and you can keep the one you got.
But also, it's better to check the size chart before you placed your order.
Wrong Item Sent:
Please reach us and attach pictures of the wrong item. We will ship the correct one as soon as possible.
If you receive the item have any question , welcome to contact us first to get the return address. Please note that the outside package address is not our return address.Email us by email@example.com to get help.