Return and Refund

Return:

30-Day Hassle Free Return:

If you are not satisfied with your Irisnaya purchases, we will offer you a full refund within 30 days.

*Some restrictions apply:

  1. The product is in its original state and packaging.
  2. Apparels has the original tags attached.
  3. Accessories have all parts of the original packaging.
  4. Products on sale are not applied to be returned, please choose the fit size.

Notice: 1) You will need to cover shipping charges and pay for the taxes.

             2) Refund will be returned back to the original account or card only.

Cancel a Purchase:

You can cancel your purchases and get full refund before it was shipped out.

If your order was shipped, cancel will not be accomplished.

Refunds :

Takes some 3-5 business days to return back to your account.

Wrong Size : Product Doesn't Fit Well

We suggest to speed up the process instead of bothering with shipping back and waiting for the exchange.

We will offer a 20% Off and you can keep the one you got.

But also, it's better to check the size chart before you placed your order.

Wrong Item Sent:

Please reach us and attach pictures of the wrong item. We will ship the correct one as soon as possible.

If you receive the item have any question , welcome to contact us first to get the return address. Please note that the outside package address is not our return address.Email us by service@irisnaya.com to get help.